Welcome to Shohag Telecom 2. We want our customers to have a convenient and satisfactory shopping experience. This Refund Policy explains the conditions under which returns, exchanges, cancellations, and refunds may be requested for purchases made through our website: https://shohagtelecom2.online/.
By placing an order on our website, you agree to the terms outlined below, subject to applicable consumer protection laws.
1. Return Eligibility
Customers may request a return or exchange if a product:
- Arrives damaged or defective.
- Is incorrect or different from the product ordered.
- Is missing essential parts or accessories that were included in the order.
- Has a verified manufacturing defect.
Please contact us as soon as possible after receiving your order if you experience any of these issues.
Products must generally be returned in their original condition, with their packaging, accessories, and proof of purchase where applicable.
2. Mobile Parts and Electronic Accessories
For mobile parts, chargers, cables, earphones, and other electronic accessories, the following conditions apply:
- Products should be inspected promptly after delivery.
- Products damaged through misuse, accidental damage, unauthorized repair, or improper installation may not qualify for a return or refund, except where required by law.
- Mobile parts that have been installed, altered, or physically damaged may be ineligible for return unless they are defective or incorrect as supplied.
- Compatibility issues caused by incorrect customer selection may not qualify for a refund unless the product listing was inaccurate or applicable law provides otherwise.
Please confirm your device model and product compatibility before placing an order.
3. Mobile Servicing Tools
Mobile servicing tools and repair equipment may be eligible for return if they arrive defective, damaged, or different from the item ordered.
Products damaged through improper use, unauthorized modification, or normal wear and tear may not qualify for a refund, subject to applicable law.
4. How to Request a Return or Refund
To request a return, exchange, or refund:
- Contact Shohag Telecom 2 through the contact information provided on our website.
- Provide your order number and the date of purchase.
- Explain the reason for your request.
- Where appropriate, provide clear photos or videos showing the damaged, defective, or incorrect product.
- Follow the return instructions provided by our customer support team.
Please do not send a product back before receiving return instructions from us.
5. Refund Approval
Once the returned product has been received and inspected, we will inform you whether your refund or exchange request has been approved.
If approved, the refund will be processed using the original payment method where possible, or another mutually agreed method.
Refund eligibility will be assessed fairly according to the product condition, order details, this policy, and applicable law.
6. Refund Processing Time
Approved refunds will generally be initiated within 7–14 business days after approval. The time required for the funds to appear in your account may vary depending on your bank, mobile financial service provider, or payment method.
If your refund has not arrived within the expected period, please contact us for assistance.
This is a proposed processing timeframe and should be adjusted to reflect your actual business procedures.
7. Order Cancellation
Customers may request order cancellation before the order has been dispatched.
Once an order has been shipped, cancellation may no longer be possible. In such cases, the applicable return procedure will apply.
If we cancel an order after receiving payment, any amount refundable under applicable law and our policy will be returned to the customer.
8. Shipping Costs for Returns
If a product arrives damaged, defective, or incorrect due to an error on our part, we will coordinate an appropriate return or replacement arrangement.
For other return requests, return shipping costs may be the customer’s responsibility where permitted by applicable law and disclosed in advance.
Original delivery charges and any additional shipping fees will be handled according to the circumstances of the return and applicable law.
9. Non-Returnable Items
Certain products may not be eligible for return for reasons such as hygiene, safety, or product integrity, where legally permitted. Examples may include:
- Used earphones or personal audio accessories where hygiene restrictions apply.
- Products damaged by misuse or unauthorized modification.
- Items sold with clearly disclosed conditions that affect return eligibility, where legally permitted.
These exclusions do not apply where a product is defective, incorrectly supplied, or where a return or refund is required by law.
10. Exchanges and Replacements
If an eligible product is damaged, defective, or incorrectly supplied, we may offer a replacement or exchange, subject to stock availability and applicable law.
If a replacement is unavailable, an appropriate refund or alternative resolution may be offered.
11. Cash on Delivery Orders
For cash on delivery orders, refunds for eligible returned products will be arranged through a mutually agreed payment method after the return has been approved.
Customers may be asked to provide the necessary payment details to complete the refund securely.
12. Changes to This Policy
Shohag Telecom 2 reserves the right to update this Refund Policy when necessary. Any revised policy will be published on this page with an updated date.
Changes will not remove consumer rights that apply to purchases already made under applicable law.
13. Contact Us
If you have any questions about this Refund Policy or need assistance with a return, exchange, or refund, please contact Shohag Telecom 2 through the contact details listed on our website.
Website: https://shohagtelecom2.online/
Thank you for shopping with Shohag Telecom 2.
Shohag Telecom 2 — Quality Parts, Reliable Service.